Terms and Conditions

We want our customers to be happy with your purchase. Should your product be damage or the order is incorrect you can return the product. We will replace it or credit your account, subject to the below terms.

This policy forms part of the Superior Waterproofing Products terms and conditions. Words defined in the terms and conditions have the same meaning in this policy, unless the context indicates otherwise.

RETURNING PRODUCTS DAMAGED ON DELIVERY

Should a product be damaged or missing any parts or accessories at the time of delivery please notify us within 7 days of such delivery by logging a return via e-mail: info@superiorwaterproofingproducts.co.za. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the product as soon as possible as per your choice.

You can return an damaged product to us at no charge, provided the following criteria has been met:

  • It is unused, with the original labels and stickers still attached
  • It is in its original packaging.
  • It is not missing any accessories or parts
  • You log a return on the website within 7 days of delivery to you.

DEFECTIVE PRODUCTS

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

The following will not be regarded as defects and will not entitle you to a return under this section:

  • Damage arising from negligence, user abuse or incorrect usage of the product
  • Damage arising from a failure to adequately care for the product
  • Damage arising from unauthorized alterations to the product

CHARGES AND REFUNDS

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are subject to applicable law entitled to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this policy, Superior Waterproofing Products you will be liable for the cost of collecting the product from you and the cost of having the product returned to you.
Please note that we only refund to the payment method that you originally used – i.e. Payment by credit card will be refunded to the same credit card.

PRICING ON THE WEBSITE

Please note that the contract would be concluded only once the customer’s order is accepted by Superior Waterproofing Products, Pricing and deals can change at any time and will be at the sole discretion of Superior Waterproofing Products.

Conclusion of sales and availability of stock

  1. Registered users may place orders for Goods, which Superior Waterproofing Products may accept or reject. Whether or not Superior Waterproofing Products  accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation to the price) and receipt of payment or payment authorization by Superior Waterproofing Products for the Goods.
  2. NOTE: Superior Waterproofing Products  indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Superior Waterproofing Products come into effect (the “Sale”). This is regardless of any communication from Superior Waterproofing Products stating that your order or payment has been confirmed. Superior Waterproofing Products will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
  3. Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket  if stock is no longer available or the price thereof might change without notice to you. You cannot hold Superior Waterproofing Products liable if such Goods are not available or are not available at the particular price when you complete or attempt to completed the purchase cycle at a later stage.
  4. You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Superior Waterproofing Products, Superior Waterproofing Products will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. Superior Waterproofing Products will notify you and you will be entitled to a refund of any amount already paid by you for such Goods. 

ORDERS AND PAYMENT

  1. Delivery policy: Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way email.
  2. Export restriction: The offering on this website is available to South African clients only.
  3. Payment options accepted: Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Superior Water Proofing Products bank account, the details of which will be provided on request.
  4. Card acquiring and security: Card transactions will be acquired for Superior Water Proofing Products via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  5. Customer details separate from card details: Customer details will be stored by Superior Water Proofing Products separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
  6. Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  7. Responsibility: Superior Water Proofing Products takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  8. Country of domicile: This website is governed by the laws of South Africa and Superior Water Proofing Products chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 5 Industrial Rd, Kya Sand, Randburg, 2194.
  9. Variation: Superior Water Proofing Products may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Changes to these Terms and Conditions

  1. Superior Waterproofing Products may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. 
  2. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.